Privacy policy

Privacy Policy

Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

Controller:

Trusted Shops GmbH
Colonius Carré, Subbelrather Straße 15 c
50823 Cologne, Germany

Managing directors: Jean-Marc Noël, Thomas Karst, Ulrich Hafenbradl

Phone: 0221 – 77 53 67 180
Fax: 0221 – 77 53 6 89

Email: shop@trustedshops.com

Data protection officer:
Obige Anschrift, 
c/o Datenschutzbeauftragter
E-Mail: 
privacy@trustedshops.com

1. Communication via Email or contact form

We collect personal data if you voluntarily provide it when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we require the data for processing your contact or opening of the customer account in accordance with art. 6 para. 1 sentence 1 lit. b GDPR and you cannot send the contact without this information. Which data is collected can be seen from the respective input forms. We use the data provided by you to process your enquiries.

We have engaged service providers for the technical processing of your inquiries on our behalf. These service providers are based in the USA and are certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

After complete processing of the inquiry, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

 

2. Access data and hosting

You can visit our website without providing any personal information. With every visit of the website, the web server automatically saves a so-called server log file which, for example, contains the name of the requested file, your IP address, date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call. For the purpose of a shorter loading time we also use a Content Delivery Network ("CDN") for delivering our web assets via web servers of that CDN provider, who is working for us by means of an order processing agreement. Access data is also collected accordingly on the provider's web servers.

These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves according to art. 6 para. 1 sentence 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.

Third-party hosting services
Within the framework of processing on our behalf, third party providers provide us with hosting and presentation services for our websites. We use the following service providers for hosting the respective website:

URL

Hosting Provider

etrusted.com/en

Raidboxes GmbH, Friedrich-Ebert-Straße 7, 41853 Münster, DE

trustedshops.co.uk

ANEXIA Internetdienstleistungs GmbH, Feldkirchener Straße 140, 9020 Klagenfurt am Wörtersee, Österreich

business.trustedshops.co.uk

HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA

shop.trustedshops.com/en

Timme Hosting GmbH & Co. KG, Ovelgönner Weg 43, 21335 Lüneburg, DE

If a service provider is based in the USA, it is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further, we have agreed the application of EU standard data protection clauses with other service providers based in a country outside the EU or the EEA in order to provide suitable guarantees pursuant to art. 46 para. 2 lit. c GDPR.

All data collected in the context of the use of these web pages or in forms provided for the purposes as described below are processed on the servers of the respective service provider. Processing on other servers only takes place as described within this privacy statement.

Use of Mouseflow

For website analysis as well as for helping us improve functionality, we use the tracking tool Mouseflow. Mouseflow allows us to track the mouse cursor movements of our site’s visitors. Half of all website visits are recorded in a protocol of all mouse movements and clicks. In order to do so, we save an anonymous copy of your IP address. We use the protocol to replay individual website visits which in turn helps us pinpoint and implement possible improvements to our site and offers. The data collected by Mouseflow shall not be used to personally identify a user or connected with other personal data for this purpose without the user’s prior explicit consent.   

Mouseflow is a product of the Mouseflow Company, Flaesketorvet 68, 1711 Copenhagen, Denmark. 

Mouseflow is based in country within the European Union or the European Economic Area and processes all collected data on our behalf on servers based within the EU or the EEA. For this purpose, we have concluded an appropriate sub processing agreement with Mouseflow.

Data processing takes place with the sole purpose of guaranteeing that our website is operating without any disruptions, and of improving our offers. This serves, in accordance with art. 6 para. 1 sentence 1 lit f GDPR, our legitimate interest in the proper display of our offers which is overriding in the process of balancing of interests. Thanks to the anonymous IP addresses, the data further processed by us ceases to be personal. Finally, even this data shall be deleted upon fulfilling its purpose and upon discontinuing our use of the Mouseflow services.

You can opt out of having your mouse movements recorded by Mouseflow not only on our website but on all websites using Mouseflow, by clicking on the following link: https://mouseflow.de/opt-out/.

 

3. Data collection and use for the usage of the Trusted Shops products

Purchasing and using our products Abmahnschutz and Data protection 360

When registering for our products Abmahnschutz and Data protection 360 we require your email address as well as your name and surname, your address, your phone number and, depending on the payment method, your payment data. 

Your data shall be used for the performance of the contract in accordance with Article 6 (1) sentence 1 letter b GDPR with the aim of providing you with all the individual services contained in the products you purchased, and of being able to process your invoice. You can make use of the individual services you booked via an account specially set up for you. In the case that you are not the contractual partner in your capacity as a natural person, but rather act as a contact for your employer, for example, we process your data in accordance with Article 6 (1) sentence 1 letter f GDPR, i.e. in order to protect our legitimate interests in properly implementing the contract with our partners.

By using some of our services like for example creating a record of processing activities with Data protection 360, you voluntarily enter data in our systems which is then saved and stored on our servers, thus, theoretically allowing us access to it. However, we do not process this data in any further way or form; first, it is technologically impossible to filter out only personal data from the massive flow of incoming data, and second, this data is not necessary for the proper technical functionality or performance of our services. Saving the data entered by you only serves our, in the sense of Article 6 (1) sentence 1 letter f GDPR, legitimate interest in providing you with a range of services customised to your needs and your business activities. On your request, we can access your profile and the data you have entered if you contact our customer service with a support inquiry and accordingly give them your consent to do so in accordance with Article 6 (1) sentence 1 letter a GDPR.

Upon fulfilment of the contract or deactivation of your customer account, any further processing of your data will be restricted, and your data will be erased upon expiry of the retention period applicable under tax or commercial law, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. You can deactivate your customer account at any time. For this purpose you can either send a message using contact details specified below or use the relevant function available in the customer account.

 

4. Data transfer

After your purchase, our products are available to use either as downloadable content or online. We never send out products, hence we also never transfer your personal data to delivery services or other third parties. Personal data, e.g. your names, address and phone number, are used by us for processing your invoice, i.e. for the performance of the contract in accordance with Article 6 (1) sentence 1 letter b GDPR. We process your payment data for the same purpose according to Article 6 (1) sentence 1 letter b GDPR. This processing takes place exclusively within our company and we do not give out any personal data to payment services or other third parties. 

 

5. E-mail newsletter and postal advertising

E-mail advertising with registration for the newsletter

If you register for one of our newsletters or provide your data in order to download a document free of charge from our website or our Facebook or LinkedIn presence, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter on the basis of your consent in accordance with art. 6 para. 1 sentence 1 lit. a GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your e-mail address for this purpose.

If the newsletter is sent via a service provider based in the USA, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can unsubscribe from the newsletter at any time and either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After deregistration, we delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

E-mail advertising with registration for the personalised newsletter

If you register for one of our newsletters or provide your data in order to download a document free of charge from our website or our Facebook or LinkedIn presence, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter on the basis of your consent in accordance with art. 6 para. 1 sentence 1 lit. a GDPR. The newsletter with tips & tricks from the world of online commerce, events, competitions and our products, members and partners is aimed at your specific interests and provides you with relevant information on the respective topics. 

By registering to receive the personalised newsletter, you also agree that we can track and evaluate your click behaviour (which links you click and open) within the newsletter. This is done by linking the information about your click behaviour with your personal user profile in our internal customer administration system. This link makes it possible to evaluate the above-mentioned information precisely in relation to your person and your presumed interests in order to improve the personalisation of the newsletter. We, thus, evaluate the information on the basis of your consent in accordance with art. 6 para. 1 sentence 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time and either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After deregistration, we delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

Postal advertising and your right of objection

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to safeguard our legitimate interests in an advertising approach to our customers that are overriding in the process of balancing of interests in accordance with art. 6 para. 1 sentence 1 lit. f GDPR.

The advertising mailings are processed on our behalf by a service provider to whom we pass on your data.

You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

 

6. Integration of the Trusted Shops Trustbadge

To display our ratings collected, the Trusted Shops Trustbadge is integrated on some of our websites.

Pursuant to art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in the optimal marketing of our offer that are overriding in the process of balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is called, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit.

 

7. Cookies

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 para. 1 sentence 1 lit f GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/12.0/mac/10.14
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : https://help.opera.com/en/latest/web-preferences/

Please note that disabling cookies may limit your access to some features of our website.

 

a. Web analysis

Use of Google (Universal) Analytics for web analysis

For website analysis, this website uses Google (Universal) Analytics, a web analysis service of Google Ireland Limited (www.google.de), a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened prior to transmission within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data. After the end of the use of Google Analytics by us the data collected in this context will be deleted.

Google Ireland Limited is a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

 

b. Advertising via marketing networks

Google Tag Manager

We use the Google Tag Manager to manage usage-based advertising services. The Tag Manager itself is a cookie-free domain and does not collect any personal data. Rather, the tool triggers other tags that may in turn collect data (see above). If you have disabled at the domain or cookie level, it will remain for all tracking tags implemented with Google Tag Manager.

 

Google Double Click

This website uses the so-called DoubleClick cookie as part of the Google Analytics application, which enables your browser to be recognised when you visit other websites. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. The information automatically generated by the cookie about your visit to this website is transferred to a Google server in the USA and stored there. The IP address will be reduced by activating IP anonymisation on this website prior to transmission within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. After the end of the use of the Google services by us the data collected in this context will be deleted.

Google Double Click is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can disable the DoubleClick cookie using this link. You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

 

Google AdSense

Our site uses Google AdSense to market space for third-party ads and advertising networks. These ads are displayed in various places on this website. As part of the integration of Google AdSense, the so-called DoubleClick cookie is set by Google for all page visitors. This enables the display of interest-compatible advertising by automatically assigning a pseudonymous UserID, with the help of which the interests are determined on the basis of visits to this and other websites. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of the use of the Google services by us the data collected in this context will be deleted.

Google AdSense is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can disable the cookie using this link. You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings.

 

Google AdWords Remarketing and Google Analytics Audiences

We use Google Adwords Remarketing and Google Analytics Audiences to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets the so-called remarketing cookie or additionally uses the Google Analytics cookie. In this case, both cookies automatically enable interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you have visited. After our use of Google AdWords Remarketing and Google Analytics has ceased and has ended, the data collected in this context will be deleted. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, the use of these tools serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of the use of the Google services by us the data collected in this context will be deleted.

Any additional processing will only take place if you have agreed with Google that your web and app browsing history will be linked to your Google Account and information from your Google Account will be used to personalise ads you see on the web. If you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To this end, Google temporarily links your personal data with Google Analytics data to form target groups.

Google AdWords Remarketing and Google Analytics are services from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can disable the remarketing cookie via this link. You can also click this link to prevent future collection by Google Analytics on this website. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings.

 

Advertising via the pixel of the social network Facebook

On this website the Facebook pixel is integrated. We use the following functions of the Facebook Pixel for the specified purposes:

  • Facebook Connect, analysis of access data for the purposes of interest-based advertising on Facebook;

The Facebook pixel automatically sets a cookie when you visit our website, which automatically uses a pseudonymous cookie ID and the pages you visit to enable the above functions for the purposes explained. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. The data collected in this context will be deleted once the Facebook services have ceased to be used for their intended purpose and at the end of their use.

The Facebook Pixel is a service of Facebook, Inc. (www.facebook.com). Facebook, Inc. is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to the collection and storage of data at any time with future effect by storing an opt-out cookie on your device or by suppressing the functionality of the tool with the help of an appropriate browser plugin, e.g. Ghostery.

You can also object to this processing of your data by contacting the Digital Advertising Alliance to find out about the setting of cookies and to make the relevant settings. After your objection, an opt-out cookie may be stored on your terminal. If you delete your cookies, you must click the links explained here again.

 

c. Use of Hubspot

Hubspot, Inc. is headquartered in the USA and is certified to the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. The data will be processed in Ireland and in the USA.

aa.       Use for web analytics purposes

For the purpose of website analytics, this website uses technologies provided by Hubspot, Inc. (www.hubspot.com) to automatically collect and store data from which user profiles are created using pseudonyms. This serves, according to Article 6 (1) sentence 1 letter f GDPR, to protect our legitimate interests in the optimised presentation of our offering that prove to be overriding following the balancing of interests. We may use cookies for this purpose. Once the purpose for the collection of data ceases to exist and Hubspot is no longer used, the data collected for that purpose are erased.

bb.      Use for the administration of user accounts and communications

On our website, we use Hubspot, Inc. also to administer user accounts.

When you contact us via a contact form or a chat and give us your e-mail address for this purpose, your user account will be created and the communication content will be stored to enable us to better handle this and future enquiries. If you do not give us your e-mail address, no user account will be created and no communication content will be stored.

In addition, we use Hubspot to send e-mails.

Overall, the processing of data serves, on the one hand, to perform the contract according to Article 6 (1) sentence 1 letter b GDPR and, on the other hand, to protect our legitimate interests –which prove to be overriding following the balancing of interests– in the optimised presentation of our offering, the optimal processing of your enquiries and the direct marketing in line with Article 6(1) sentence 1 letter f GDPR.

You may object to the collection and storage of data at any time with effect for the future, by storing an opt-out cookie on your end-user device or by using an appropriate browser plugin, e.g. Ghostery which suppresses the operation of the tool.

 

8. Our online presence on social media platforms

Our presences on social networks and platforms serve a better, active communication with our customers and interested parties. We inform there about our products and current special offers.
When you visit our websites in social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behaviour and the interests of the users are stored in these cookies. This serves in accordance with Art. 6 para. 1 lit. f. GDPR to protect our legitimate interests, which outweigh our interests, in an optimised presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective Social-Media platform operators for a consent (agreement) into the data processing, e.g. with the help of a checkbox, is the legal basis of the data processing art. 6 exp. 1 lit. a GDPR.


If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed at https://www.privacyshield.gov/list
For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection information linked below. If you still need help, you can contact us.


Facebook: https://www.facebook.com/about/privacy/
Google/ YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: http://instagram.com/about/legal/privacy/
Pinterest: https://about.pinterest.com/de/privacy-policy
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Xing: https://privacy.xing.com/de/datenschutzerklaerung

 


Widerspruchsmöglichkeiten (Opt-Out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: http://instagram.com/about/legal/privacy/
Pinterest: https://www.pinterest.de/?next=/settings/
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Xing: https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerspruchsrecht

 

9. Sending rating reminders by e-mail

If you have given us your express consent to this during or after your order in accordance with art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address to send you an evaluation reminder by e-mail.

The consent can be revoked at any time by sending a message to the contact option described below with effect for the future.

In other cases, requests for evaluation are sent as consideration for free membership and thus as an integral part of the membership contract. In these cases, data processing is necessary for the fulfilment of the contract and is therefore based on Art. 6 para. 1 sentence 1 lit. b GDPR.

 

10. Contact possibilities and your rights

As a data subject, you have the following rights:

in accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent described therein;

in accordance with art. 16 GDPR, you have the right to demand the immediate correction of incorrect or complete personal data stored by us;

in accordance with art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing

  • to exercise freedom of expression and information;
  • for the fulfilment of a legal obligation;
  • for reasons of public interest; or
  • for asserting, exercising or defending legal claims

is required;

in accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as

  • the correctness of the data is denied by you;
  • the processing is unlawful, but you refuse to delete it;
  • we no longer need the data, but you do need it to assert, exercise or defend legal claims, or
  • you have lodged an objection to the processing pursuant to art. 21 GDPR;

In accordance with art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible;

the right to complain to a supervisory authority pursuant to art. 77 GDPR. You can also contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction of the processing or deletion of data or revocation of any consent given or objection to a specific use of data, please contact our company data protection officer.

Data Protection Officer
Subbelrather Str. 15c
50823 Cologne
privacy@trustedshops.com

Right of objection

Insofar as we process personal data as described above in order to protect our legitimate interests that are overriding in the process of balancing of interests, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you are only entitled to a right of objection if there are reasons arising from your particular situation.

After exercising your right of objection, we will not process your personal data further for these purposes, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not process your personal data for this purpose.